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For Consumers

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Financial Resources for Pennsylvania Residents Impacted by COVID-19

Learn ways to protect yourself financially during the COVID-19 outbreak. The Pennsylvania Department of Banking and Securities has developed a list of financial resources for Pennsylvania consumers affected by the coronavirus. We will add to this list as more resources become available.



Important: The CARES Act includes provisions concerning reporting of information to Credit Report Agencies (Equifax, Experian, Trans Union), and non-negative reporting for workout arrangements between borrowers and lenders during the COVID-19 outbreak. This provision only extends to agreements between both parties and does not extend to any non-noticed, missed or delinquent payments.

It is vitally important that you proactively reach out to your lender/creditor to pursue an agreement or accommodation of your financial obligations and keep a record of any written accommodation (i.e. email, letter) received from the lender.

When pursuing an accommodation or alternative payment agreement, be sure to understand the terms and nature of the workout agreement. Forbearance of a debt is not debt forgiveness and you should inquire if interest will accrue.

Last Updated:  April 14, 2021


Trouble Paying Your Mortgage?

On June 4, 2020, state regulators and the Consumer Financial Protection Bureau (CFPB) issued additional guidance for servicers of mortgages covered under the CARES Act. The guidance explains what servicers may and may not do, including prohibiting the requesting of additional information in order to grant a forbearance.



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The Biden Administration announced additional mortgage relief on February 16
th for individuals and families that have a federally backed mortgage, or are renters of a property backed by a federal mortgage.

The U.S. Department of Housing and Urban Development, Department of Veterans Affairs, and Department of Agriculture announced a coordinated extension and expansion of foreclosure and forbearance relief programs. These actions include:

  • Extend the foreclosure moratorium for homeowners through June 30, 2021;
  • Extend the mortgage payment forbearance enrollment window until June 30, 2021 for borrowers who wish to request forbearance;
  • Provide up to six months of additional mortgage payment forbearance, in three-month increments, for borrowers who entered forbearance on or before June 30, 2020.

The Federal Housing Finance Agency, the entity with oversight of Fannie Mae and Freddie Mac, extended forbearance by three months for borrowers coming to the end of their forbearance period.

Homeowners should continue to communicate with their mortgage servicer about their financial condition. Homeowners who are able to make their monthly payment should continue to do so.

For homeowners with non-federally backed mortgages, your servicer may have non-CARES relief options available to you. 

Additional information can be found at: https://www.consumerfinance.gov/coronavirus/mortgage-and-housing-assistance/

If you experience financial hardship due to the coronavirus pandemic, you have a right to request and obtain a forbearance for up to 180 days. You also have the right to request and obtain an extension for up to another 180 days (for a total of up to 360 days). You must contact your loan servicer to request this forbearance. There will be no additional fees, penalties or additional interest (beyond scheduled amounts) added to your account. You do not need to submit additional documentation to qualify other than your claim to have a pandemic-related financial hardship. 

Some federally backed mortgages have a June 30, 2021 deadline for requesting an initial forbearance. If you are facing financial hardships, you should ask for forbearance immediately, so you don't lose that right.

Additional Resources:
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Trouble Paying Rent?

If you are unable to make your rent payment, contact your landlord immediately and try to work out an agreement.

Department of Human Services (DHS) 
Emergency Rental Assistance Program

On February 5, 2021, Governor Wolf signed S.B. 109 into law, which officially designated the Department of Human Services (DHS) as the agency overseeing administration of the Emergency Rental Assistance Program (ERAP) for the 49 counties that did not receive direct allocations.

You can also contact a housing counseling agency toll-free 800.569.4287.
They can help point you in the right direction.

Additional Resources:




Trouble Paying Auto/Vehicle Loans?

If you are unable to make a loan payment for your automobile, contact your auto loan servicer, where you make scheduled payments, and ask for workout arrangements.



Trouble Paying Student Loans?

On March 20, 2020, the office of Federal Student Aid began providing the following temporary relief on ED-owned federal student loans: suspension of loan payments, stopped collections on defaulted loans, and a 0% interest rate. On January 20, 2021, COVID-19 emergency relief measures were extended on federal student loans through at least September 30, 2021. THIS DOES NOT INCLUDE PRIVATE STUDENT LOANS.

On March 30, 2021, the COVID-19 emergency relief measures were expanded to federal student loans made through the Federal Family Education Loan (FFEL) Program that are in default.

Federal student loan borrowers are not required to take any action. Any payments received during this time will be applied to any outstanding interest balance and principal balance of any loans.

Additional Resources:



Trouble Paying Credit Cards?

If you have seen a reduction in pay due to COVID-19 and are struggling to make your credit card or loan payments, contact your lender right away. Explain your situation and ask about hardship programs that may be available. Regulatory agencies have encouraged financial institutions to work with customers impacted by the coronavirus.

Credit card companies and lenders may be able to offer you a number of options to help you. This could include waiving certain fees like overpayments and late fees, as well as allowing you to delay, adjust, or skip some payments.

Additional Resources:

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Trouble Paying Utilities?



Short Term and Emergency Loans

Consider your options before taking out a high-cost, short-term loan. Talk with your creditors to negotiate more time to pay bills or borrow from friends or family, before exploring loans offered by local banks, credit unions or licensed small loan companies that you may be unable to repay.

If you do take out a short-term loan, make sure the lender is licensed with the Pennsylvania Department of Banking and Securities and borrow only what you can afford to pay back. Call 1.800.PA.BANKS or 1.800.600.0007.



Insurance Issues

The Pennsylvania Insurance Department has resources and information available for consumers who have insurance-related questions. Check the FAQ page for answers to the most common questions related to insurance coverage and COVID-19.

The Pennsylvania Insurance Department is working to ensure that all questions related to COVID-19 are addressed. You can call 1.877.881.6388 if you cannot find the resources you need on their website.




Accessing Your Financial Institution

  • Make use of the many services available 24/7 on your financial institution's website or mobile app including: balance inquiries, transfers, loan payments, mobile check deposits, and transaction inquiries.
  • When possible, use Online or Mobile Banking, Phone Banking, Drive-Thru, or ATMs.
  • Visit your local bank or credit union website to find information related to the COVID-19 outbreak and any changes to hours, member assistance, and current operations.
  • Work directly with your financial institution for any concerns with credit, automatic bill payments, or debt obligations like credit card and mortgage payments.

The Federal Deposit Insurance Corporation (FDIC) is reminding Americans that FDIC-insured banks remain the safest place to keep their money. The FDIC is also warning consumers of recent scams where imposters are pretending to be agency representatives to perpetrate fraud

Read more: FDIC: Insured Bank Deposits are Safe; Beware of Potential Scams Using the Agency's Name

Consumers are encouraged to reach out to their financial institution prior to any upcoming payment deadlines to pursue a hardship arrangement. The American Bankers Association (ABA) is maintaining and updating a list of efforts by banks to accommodate persons affected by COVID-19.

The National Credit Union Administration (NCUA) also has a resource guide available for members of credit unions.




Unemployment Help

If you are unable to work because of COVID-19, you may be eligible for Unemployment Compensation benefits. Learn more about eligibility requirements, latest developments, and how to get started.

Note: The Department of Labor and Industry has encouraged individuals to make claims electronically through their website.