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For Consumers


Financial Resources for Pennsylvania Residents Impacted by COVID-19

Learn ways to protect yourself financially during the COVID-19 outbreak. The Pennsylvania Department of Banking and Securities has developed a list of financial resources for Pennsylvania consumers impacted by the coronavirus. We will add to this list as more resources become available.

Last Updated: March 18, 2020

Accessing Your Financial Institution

  • Make use of the many services available 24/7 on your financial institution's website or mobile app including: balance inquiries, transfers, loan payments, mobile check deposits, and transaction inquiries.
  • When possible, use Online or Mobile Banking, Phone Banking, Drive-Thru, or ATMs.
  • Visit your local bank or credit union website to find information related to the COVID-19 outbreak and any changes to hours, member assistance, and current operations.
  • Work directly with your financial institution for any concerns with credit, automatic bill payments, or debt obligations like credit card and mortgage payments.

Unemployment Help

If you are unable to work because of COVID-19, you may be eligible for Unemployment Compensation benefits. Learn more about eligibility requirements, latest developments, and how to get started here.

Trouble Paying Credit Cards

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If you have seen a reduction in pay due to COVID-19 and are struggling to make your credit card or loan payments, contact your lender right away. Explain your situation and ask about hardship programs that may be available. Regulatory agencies have encouraged financial institutions to work with customers impacted by the coronavirus.

Credit card companies and lenders may be able to offer you a number of options to help you. This could include waiving certain fees like ATM, overpayments, and late fees, as well as allowing you to delay, adjust, or skip some payments.

Additional Resources:

Trouble Paying Your Mortgage


Struggling to make your mortgage payment? Contact your lender immediately.

Don't wait until you're behind on payments. Lenders may work with you to waive late fees, set up a repayment plan or offer loan forbearance.

Additional Resources:

Trouble Paying Rent


If you are unable to make your rent payment, contact your landlord immediately and try to work out an agreement.

If you are in need of rental assistance, you can also contact a housing counseling agency toll-free 800.569.4287. They can help point you in the right direction.

Additional Resources:

Short Term and Emergency Loans

Consider your options before taking out a high-cost, short-term loan. Talk with your creditors to negotiate more time to pay bills or borrow from friends or family, before exploring loans offered by local banks, credit unions or licensed small loan companies that you may be unable to repay.

If you do take out a short-term loan, make sure the lender is licensed with the Pennsylvania Department of Banking and Securities and borrow only what you can afford to pay back. Call 1.800.PA.BANKS or 1.800.600.0007.

Paying Utilities


If you are struggling to pay your utility bills, contact your service provider right away. Many utility service providers offer emergency assistance programs.

Additional Resources:

Pennsylvania Public Utility Commission (PUC) Chairman Gladys Brown Dutrieuille signed an emergency order prohibiting electric, natural gas, water, wastewater, telecommunication and steam utility terminations that are under the PUC's jurisdiction.  The moratorium will remain in place for as long as the Proclamation of Disaster, issued by Gov. Tom Wolf on March 6 related to the coronavirus, is in effect. 

Questions? Contact the PUC: 1.800.692.7380

Insurance Issues

The Pennsylvania Insurance Department has resources and information available for consumers who have insurance-related questions. Check they FAQ for answers to the most common questions related to insurance coverage and COVID-19.

The Pennsylvania Insurance Department is working to ensure that all questions related to COVID-19 are addressed. You can call 1.877.881.6388 if you cannot find the resources you need on their website.