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CLICK HERE!
File a complaint or ask a question


1.800.PA.BANKS
 or (1.800.600.0007).  
Phones are staffed from 
8 am - 5 pm, Mon- Fri.  

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Fax to 717.787.8773



17 N. Market Street, Suite 1300, Harrisburg, PA 17101



 

FAQ's

 
How can you help me?
We can provide basic information on most financial institutions, even those we don’t regulate.  We’ll guide you through the complaint process for those we regulate, and help you find the correct regulator for those we don’t. 
 
What Happens Next? 
We’ll guide you through gathering all the relevant information; in some cases, you may be asked to complete a Third-Party Authorization form.  When complete, we’ll contact the complainant, who is provided 30 days to respond. Confidential complaints will not receive a response; instead, the complaint will be filed for review by the appropriate area of the department.   

What if there’s a dispute?
The Consumer Services Office does not have the authority to act as a judge when a dispute arises – not all problems can be resolved through regulatory assistance.  In these instances, we may suggest the resolution of a complaint be pursued through private legal counsel, Legal Aid, mediation, or arbitration. 
 
Important!
You should only give personal and financial information to people who you know and trust – guard your information as if it were cash.