How can you help me?
We can provide basic information on most financial institutions, even those we don’t regulate. We’ll guide you through the complaint process for those we regulate
, and help you find the correct regulator
for those we don’t.
What Happens Next?
We’ll guide you through gathering all the relevant information; in some
cases, you may be asked to complete a Third-Party Authorization form. We will
forward your complaint and any documents you provide to the company with a
cover letter, who is provided 30 days to respond. You will receive a
copy of the letter sent to the company. A response is usually
received within 30 days; however, it may be necessary to perform an in-depth
review to adequately respond, which requires more time. Anonymous
complaints will not receive a response; instead, the complaint will be filed
for review by the appropriate area of the department.
What if there’s a dispute?
The Consumer Services Office does not have the authority to act as a judge when a dispute arises – not all problems can be resolved through regulatory assistance. In these instances, we may suggest the resolution of a complaint be pursued through private legal counsel, Legal Aid, mediation, or arbitration.
You should only give personal and financial information to people who you know and trust – guard your information as if it were cash.