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We provide free help to anyone with a question, concern or complaint about Pennsylvania financial institutions, services, or products. Simply call 1.800.PA.BANKS (800.722.2657) or use our online complaint form and a trained professional will respond within 24 hours during the week.The department is accredited by the Conference of State Bank Supervisors, the American Association of Residential Mortgage Regulators and the National Association of State Credit Union Supervisors, and is a member of the North American Securities Administrators Association, the Money Transmitters Regulators Association, and the National Association of Consumer Credit Administrators.Our work is funded entirely by the assessments and fees paid by Pennsylvania’s regulated financial community. No taxpayer dollars are used to support our work.