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​Filing a Complaint

NOTICE: Beginning in 2024, individuals filing a complaint will be prompted to login to the Department's Consumer Services Portal. Additional information about registering for an account and a user guide with frequently asked questions (FAQs) will be posted prior to the conversion. 

NOTE: The Consumer Services Office assists consumers/individuals addressing concerns with a regulated financial entity. If you are a licensee, representative or employee of a regulated financial entity, or seeking to engage in a financial activity, your inquiry must be directed to your corresponding program area.

For Depository (Banks, Credit Unions, Non-Depository Trusts) contact:

For Non-Depository (Mortgage, Nonbanks, etc.) contact:

For Securities (Investment Advisers, IARs, Broker-Dealers, Notice-Filers, etc.) contact:

The Department of Banking and Securities (DoBS) Consumer Services Office (CSO) encourages the consumer to first attempt to resolve their dispute directly with the financial institution or individual business entity before contacting our office.

Important Information: The Consumer Services Office will make every effort to help address consumer complaints through facilitation with the entity; however, there is no guarantee that the matter can or will be resolved. Complaints are important as they allow DoBS to identify patterns of unfair or deceptive practices that may result in further action.



Ask a question or file a complaint

Phones are staffed from                                                    8:00 AM - 5:00 PM, Mon- Fri.  



Fax to 717.724.6869

17 N. 2nd Street, 
Harrisburg, PA 17101


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