Begin Main Content Area

Filing a Complaint


***NOTE: THE CONSUMER SERVICES OFFICE ASSISTS CONSUMERS/INDIVIDUALS ADDRESSING CONCERNS WITH A REGULATED FINANCIAL ENTITY. IF YOU ARE A LICENSEE, REPRESENTATIVE OR EMPLOYEE OF A REGULATED FINANCIAL ENTITY, OR SEEKING TO ENGAGE IN A FINANCIAL ACTIVITY, YOUR INQUIRY MUST BE DIRECTED TO YOUR CORRESPONDING PROGRAM AREA.

For Depository (Banks, Credit Unions, Non-Depository Trusts) contact: https://www.dobs.pa.gov/Businesses/Banking/Pages/default.aspx

For Non-Depository (Mortgage, Nonbanks, etc.) contact:
https://www.dobs.pa.gov/Businesses/Non-Bank%20Licensees/Pages/Non-Bank%20Licensees.aspx

For Securities (Investment Advisers, IARs, Broker-Dealers, Notice-Filers, etc.) contact: https://www.dobs.pa.gov/Businesses/Securities/Pages/default.aspx
 

The Department of Banking and Securities (DoBS) Consumer Services Office (CSO) encourages the consumer to first attempt to resolve their dispute directly with the financial institution or individual business entity before contacting our office.

Important Information: The Consumer Services Office will make every effort to help address consumer complaints through facilitation with the entity; however, there is no guarantee that the matter can or will be resolved. Complaints are important as they allow DoBS to identify patterns of unfair or deceptive practices that may result in further action.

onlinebuttonv2.jpg

callusbutton.jpg

CLICK HERE! 
Ask a question or file a complaint

1.800.PA.BANKS
 or 1.800.600.0007  
Phones are staffed from                                                    8:00 AM - 5:00 PM, Mon- Fri.  

faxbutton.jpg

mailbutton.jpg


Fax to 717.724.6869


17 N. 2nd Street, 
Harrisburg, PA 17101

 Accordion



Expand AllClick here for a more accessible version