You may call the Consumer Services Office
between the hours of 8:00 AM and 5:00 PM EST Monday through Friday at
1.800.722.2657 or 1.800.600.0007
The department provides courteous and timely responses to consumer complaints with an objective to respond to complaints/concerns within 10 days of receipt. Agency staff track and analyze inquiries, complaints and resolutions received via the toll-free helpline (1-800-PA-BANKS), website (www.dobs.pa.gov) and other government agency referrals. This is a requirement of the department's accreditation.