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Credit Services Loan Brokers

A loan broker is a person who arranges or assists in arranging a loan, credit card or line of credit for personal, family or household purposes. 



Effective June 14th, all Non-Depository forms have been retired and are no longer be accepted. 

  • These forms include new license applications, branch applications, name change forms, address change forms, contact change forms, manager change forms, etc. 

The Portal went live on June 14th.

  • The Portal, is a web-based, self-service system designed to perform all the licensing and examination functions you currently perform using paper forms, mail, email, among several other systems.
    • The Portal is significantly more efficient than prior methods allowing for attachments of any additional documentation and payment of any fees due to the department.
    • The Portal ensures increased security over all prior methods of delivery.

  • You must create a Keystone Login to access The Portal
  • After creating your Keystone Login:
    • If you are a new entity, you will be able to create your company and immediately file an application for a non-NMLS license such as Installment Seller, Collector-Repossessor, Sales Finance, or Consumer Discount Company License.
    • If you are an existing entity with a license, your Licensing Contact was sent an email on June 14th with a Join Code.  By following the instructions in the email to log into The Portal with your Keystone Login and then apply your Join Code, you will be connected automatically to your existing entity and license(s) which will allow you to make any and all licensing changes. 
      • If you have not received your Join Code on June 14th
        • Review any spam/junk filters
        • Email Licensing at and request your Join Code for your license (be sure to provide your license name, number, and contact information).
  • The Portal User Guide can be found here.


Secretary's Letter on Cybersecurity (PDF)
The Department continues to work collaboratively with federal regulators, other states financial regulators, and other Commonwealth agencies to address cybersecurity challenges.

Federal Government Principles on Responding to Cyber Incidents
A Presidential Policy Directive (PPD-41) released on July 26, 2016, sets forth principles governing the federal government’s response to any cyber incident, whether involving government or private sector entities. For significant cyber incidents, PPD-41 also establishes lead federal agencies and an architecture for coordinating the broader federal government response. Learn more:
Cybersecurity Update
The Federal Financial Institutions Examination Council (FFIEC) members have issued a revised Management booklet, which is part of the FFIEC Information Technology Examination Handbook (IT Handbook). The IT Handbook is available here


Contact Us:

For issues or questions regarding an application, contact the Licensing Office or call 717.787.3717.
For examinations issues, contact the Examinations Office or call 717.425.5460

For compliance issues, contact the Compliance Office or call 717.772.3889.

To file a complaint or ask a question, use our online complaint forms or contact our Consumer Services office at 1.800.PA.BANKS (800.722.2657).